Refund policy

Return and Exchange Policy

Return Period We offer a 7-day return policy from the date you receive your order.

Return Conditions To be eligible for a return, the product must be in its original, unused condition, with all original packaging and tags attached. You must also provide your purchase receipt or order number.

How to Start a Return To initiate a return, please contact us at infobluemoon2@gmail.com. Please do not send any items back to us without prior approval via email, as packages received without prior coordination will not be accepted.

Return Shipping Costs The customer is responsible for all return shipping costs. We recommend using a shipping carrier that provides tracking services, as we are not responsible for any packages lost during the return process.

Damaged or Incorrect Items Please inspect your order immediately upon delivery. If the item is damaged, defective, or incorrect, please contact us on the same day of receipt so we can resolve the issue immediately. In such cases, we will cover the return shipping costs.

Exceptions (Non-Returnable Items) Based on health and safety standards, the following items cannot be returned:

• Personal care and cosmetic products.

• Custom-made or personalized products.

• Sale items.

• Gift cards.

• Any products damaged due to customer misuse.

Exchanges The fastest way to get a replacement is to return the item you have, and once we receive and inspect it, you may place a new order for the desired item.

Refunds Once we receive and inspect your return, we will notify you regarding the approval. If approved, the refund will be credited back to your original payment method (Card or Bank Transfer) within 10 to 15 business days, depending on your bank's processing policy.